The last plank in the platform, the WHO stage is essential to managing an IT-enabled transformation. Companies will need to identify people who can inspire employees to want to go to work in the morning and motivate them to nurture this type of culture moving forward.
The Human Factor
Whether you outsource, smart-source or go it alone, there are 4 components that differentiate one enterprise from another:
Organization Consider ways to simplify and de-layer staffing structures
Leadership Identify people who can see underlying relationships, demonstrate this insight, show personal character and have an impact
Culture Promote a culture of trust, hope, enjoyment and opportunity
Performance Create a climate where people are motivated, feel valued and are encouraged to build on their skills
It is critical for companies to have the right people in the right positions throughout the organization who can share the vision and work through the issues.
~ from Blind Spot: A Leader’s Guide to IT-Enabled Business Transformation